Flat Bed Flights

Changes and Cancellations

Name changes on tickets are not permitted – only the original passenger can use the ticket(s). Take special note that airline tickets and hotel accommodations and all service fees may not be refundable. Changes, cancellation and refunds are permitted up to 72 hours from time of departure. However, there will be a minimum of $75 per person processing fee plus any applicable fees, taxes and surcharges charged by the carrier/provider upon cancellation/exchange. Fees will vary depending on the provider’s terms and conditions. You will not receive a monetary refund when canceling. Instead, you will receive a full credit (less any airline/hotel fees) towards a future ticket purchase on long haul international flights of equal or greater value, (Business or First Class) which will be valid for up to twelve (12) months from your original date of purchase.

No-Show tickets cannot be refunded, nor can they be exchanged. Unless the reservation is cancelled and the trip rescheduled prior to the original departure date, the ticket is suspended and refunds are not possible.

Please check your e-mail frequently for any schedule change notifications from the airline and verify the current flight information 72 hours prior to scheduled departure. Failure to use any reservation will result in an automatic cancellation of all continuing and return flight reservations and suspension of the tickets. The ticket can be used only in the sequence it was issued. Out of sequence usage is not allowed. The recommended check-in time for all international flights is minimum 3 hours, even if you are traveling on a domestic flight to another airport to connect to your international flight.

Airline tickets are subject to the published conditions of carriage and rules, including but not limited to, cancellation policies of the applicable airline. The contract of carriage in use by the applicable airline, when issued, shall be between the applicable airline and the passenger. Airlines retain the right to adjust flight times and schedules at any time – schedule changes can result in an itinerary that falls outside of contractual agreements. Airlines may also in their discretion change or cancel flights or itineraries. Flatbedflights.com is not responsible for schedule changes.

If your ticket is not honored for any reason, please contact your agent immediately. Your ticket is guaranteed up to the amount paid for the ticket, and Flatbedflights.com will replace your ticket within 24 hours or offer a full refund, or provide other alternative options within 24 hours.

Referrals and references award

Flatbedflights.com offers a $200 Credit voucher or $100 in cash, for any international travel in Business and First Class, with all Major Airlines, for any costumer who refers a family member, friend or acquaintance. This rule only applies when the referral purchases a flight through Flatbedflights.com. All costumers who book travel arrangements with Flatbedflights.com must receive a Member ID# to be eligible for referral program. To receive credit for a referral, Member ID# is required.

Baggage Allowance

Travelers may have to pay additional fees at the airport if their checked items exceed the weight, size or number spelled out in the standard baggage allowance of the airline. Some airlines do not offer any free baggage allowance. Baggage allowance policies and baggage fees associated with checked or carry-on baggage vary widely and are subject to change by the airlines at any time.

Frequent Traveler Points

Frequent traveler awards (award mileage, points etc.), upgrades, certificate vouchers and other discounts or incentives may or may not apply to flatbedflights.com hotel stays, flights, or other travel services. Additionally, mileage accrual may not apply to all tickets. Please discuss this with your agent for more information.

Supplier Rules and Restrictions

Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select from both airline and hotel suppliers. Please read these additional terms and conditions carefully on the airline or hotel or other accommodation providers websites. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Some airline or hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your travel. Such deposit is unrelated to any payment received by flatbedflights.com for your booking. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

Travel Destinations and Visa Requirements

International travel requires that passengers have in possession a valid Passport, which must be presented for all international flights. Please note that some countries may require a visa and/or a health card. It is passenger’s responsibility to have all required travel documents in possession at check-in. It is strongly recommended that passengers review visa requirements for all stops as some countries may require a transit visa. Passengers transiting via or connecting between airports located in the European Union – Schengen Zone may need a Schengen Entry visa. Please contact the embassy of the country you are going to visit or transit through to get the up-to-date requirements. Some countries have special requirements for one way travel – it is travelers’ responsibility to make sure they meet eligibility criteria for one way travel. Visa information is also available at the Travel Advisory Section of the U.S. State Department (phone line:202-647-5225  , official web site: www.state.gov). Holders of non-U.S. passports are advised to contact the embassies of their destination and transit countries to obtain entrance requirements.

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Flatbedflights.com urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov and www.treas.gov/ofac.

BY OFFERING FOR SALE TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, Flatbedflights.com DOES NOT PRESENT OR WARRANT TRAVEL TO SUCH LOCATIONS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

Liability Disclaimer

THE CARRIERS, HOTELS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF THE COMPANY OR THE COMPANY AFFILIATES. THE COMPANY AND THE COMPANY AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. THE COMPANY AND THE COMPANY AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

Prices are subject to availability at time of booking. No fare is guaranteed until ticket is issued.

Bank And Credit Card Fees And Payments

Flatbedflights.com, Accepts the following methods of payment, American Express, Visa, MasterCard, Discover, Paypal, Wires, ACH, Bank Transfers. Some banks and credit cards impose fees for international transactions. Your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the United States. Booking international travel may be considered to be an international transaction by the bank or card company, since Flatbedflights.com may pass on your payment to an international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.

 

Refunds

In the event that the company is unable to provide the tickets or service that was agreed upon, a full refund may be issued. Refunds are processed internally as well as through the payment processing means in which the tickets or service were purchased. Refund processing time may take up to fourteen business days.

Booking all travel, Flights, Hotels, Car Rentals or and any other travel associated service, you are deemed and assumed to have read and agreed to Flatbedflights.com terms and condition’s.

US Office

3305 Shelburne Rd.
Baltimore, MD
21208

443-842-4850

Australia Office


Suite 504 365
Little Collins Street
Melbourne VIC 3000
Australia
61 8 7078 3424
(+61)1-800-839-687

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